Privacy Policy

1. Who We Are

Jelly Fruity: Match-3 is developed and operated by NeoGate Games, the game development division of SHAMI MODERN COMPANY, Saudi Arabia. This Privacy Policy explains how information may be collected, used, protected, and shared when you use the game and related services.

2. Information We May Collect

• Player identity information such as username, account identifier, or authentication identifier when account features are enabled.
• Game progress, level progress, scores, leaderboard data, achievements, settings, and gameplay events.
• Device, operating system, language, country or region, crash, diagnostic, and performance information.
• Advertising identifiers and ad interaction data when advertising services are enabled and permitted.
• Purchase and entitlement information needed to verify in-app purchases. We do not receive your full payment-card details from Apple or Google.
• Information you voluntarily provide when contacting customer support.

3. Firebase and Online Game Services

The game may use Google Firebase services for features such as authentication, cloud data, online services, diagnostics, and leaderboards. Depending on the feature used, Firebase may process identifiers, gameplay data, technical information, and service logs under Google's applicable terms and privacy practices.

4. Advertising

Jelly Fruity may use Unity Ads or other advertising services to display ads, including rewarded ads. Advertising providers may process device identifiers, approximate location derived from network information, ad interaction data, and similar information as permitted by platform settings and applicable law.

5. How We Use Information

• Operate, secure, maintain, and improve the game.
• Save progress and provide online features, leaderboards, rewards, and account services.
• Verify purchases and restore eligible entitlements.
• Diagnose crashes, bugs, abuse, fraud, and technical problems.
• Provide customer support and respond to player requests.
• Measure game performance and, where enabled, provide or measure advertising.
• Comply with legal obligations and enforce our Terms of Use.

6. Data Sharing

We do not sell personal information. We may share information with service providers that help operate the game, app-store and payment platforms, when required by law, to protect users or our services, or as part of a legitimate business transaction subject to applicable legal protections.

7. Public Leaderboard Information

If you use leaderboard features, your selected username, score, rank, and related game statistics may be visible to other players. Do not use a username that reveals sensitive personal information.

8. Data Retention and Deletion

We retain information only for as long as reasonably necessary for game operation, security, legal requirements, dispute resolution, and the purposes described in this policy. You may contact us to request access, correction, or deletion of information associated with you, subject to legal and technical limitations.

9. Children's Privacy

We do not knowingly collect personal information from children in violation of applicable law. Age-related consent, advertising, and platform requirements may vary by country, store, and game version. If you believe a child has provided personal information improperly, contact us so we can review the request.

10. Security and International Processing

We use reasonable administrative and technical safeguards. Information may be processed in countries where our service providers operate, subject to applicable data-protection requirements. No method of storage or transmission can be guaranteed to be completely secure.

11. Changes to This Policy

We may update this Privacy Policy as the game, service providers, or legal requirements change. The latest version will be posted on this page with an updated date.

12. Contact Us

For privacy questions or requests, contact admin@neogategames.com. SHAMI MODERN COMPANY — Saudi Arabia.