Refund Policy
Jelly Fruity: Match-3
Last updated: June 2026
1. Overview
This Refund Policy explains how refunds for in-app purchases made within Jelly Fruity: Match-3 are handled. Purchases made through Google Play are subject to Google Play's own refund policies in addition to this policy.
2. In-App Purchases
Jelly Fruity: Match-3 may offer optional in-app purchases such as coins, boosters, or ad removal. These purchases are processed and billed entirely through Google Play, and payment information is handled by Google, not by us.
3. Requesting a Refund
Because all payments are processed by Google Play, refund requests must generally be submitted directly to Google:
- Within 48 hours of purchase, you may request a refund directly through Google Play using the "Request a refund" option
- For purchases older than 48 hours, refunds are granted at Google's discretion through Google Play support
- We are unable to process payments or issue refunds directly, as we do not have access to your payment details
4. Non-Refundable Situations
- Purchases made in error due to player mistake after items have been consumed or used
- Dissatisfaction with gameplay, difficulty, or in-game progression
- Loss of progress due to uninstalling the game or switching devices
- Violations of our Terms of Use resulting in account suspension or ban
5. Accidental Purchases
If you believe a purchase was made accidentally, please contact us as soon as possible. While we cannot issue the refund ourselves, we can help confirm purchase details to support your request with Google Play.
6. Technical Issues
If a purchase failed to deliver the intended in-game item due to a technical issue, please contact us with your order details so we can investigate and, where appropriate, restore the missing item or assist with a refund request.
7. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of the game after changes are posted constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions about this Refund Policy, contact us at:
admin@neogategames.com