Refund Policy
Sugar Dreams: Match-3 & Design
Last updated: September 26, 2026
1. Overview
This Refund Policy explains how requests relating to purchases in Sugar Dreams: Match-3 & Design are handled. Purchases made through the Apple App Store or Google Play are processed by the relevant store and are subject to that store's refund rules and applicable consumer law.
2. Apple App Store Purchases
Purchases made through Apple are billed and processed by Apple. Refund requests for those transactions should generally be submitted through Apple's official purchase and refund process.
3. Google Play Purchases
Purchases made through Google Play are billed and processed by Google. Refund requests should generally be submitted through Google Play using the options available for your transaction or account.
4. Missing or Undelivered Purchases
If a completed purchase does not deliver the expected in-game item, currency, subscription benefit, or other digital content, contact us with the store, approximate purchase date, and order or transaction reference where available.
5. Used Digital Content
Refund availability for consumed virtual currency, used boosters, subscriptions, or other digital content depends on the relevant app store's rules and mandatory consumer rights.
6. Unauthorized or Accidental Purchases
If you believe a purchase was unauthorized or accidental, use the applicable Apple or Google account and purchase-support tools as soon as possible. You may also contact us for game-side support.
7. Consumer Rights
Nothing in this policy limits any refund, cancellation, warranty, or consumer right that cannot legally be waived in your country or region.
8. Contact Us
For purchase-delivery or refund-support questions, contact admin@neogategames.com. SHAMI MODERN COMPANY — Saudi Arabia.